General Terms and Conditions

Description of terms
Customer – a natural person who places orders in the online store www.artembassy.lv and is the recipient of the ordered Goods. The customer uses the goods purchased in the online store www.artembassy.lv for his/her personal needs, the needs of his/her family members and loved ones, or for other purposes.
Seller details:

"Auction House" Ltd.
Reg. No.: 40103194965
Legal address: Riga, Zigfrīda Annas Meierovica boulevard 6-1, LV-1050
Bank: JSC "Luminor Bank"
Account No: LV03RIKO0000083419760

Parties – Customer and Seller
Online store – a website on the Internet, which has the address www.artembassy.lv, where the Seller's product is offered to customers for registration in the online store, as well as the terms of payment and delivery of the ordered product.
Website – www.artembassy.lv
Product – a material unit that is in the circulation of goods and is offered for sale on the website.
Order – a properly executed request from the Customer for the delivery of the goods selected on the website to the address specified by the Customer.
Delivery Service – a partner of the Seller who implements the control of the third-party delivery service of goods to the Customer.
External website – other websites on the Internet, references to which are placed on the website www.artembassy.lv

GENERAL TERMS AND CONDITIONS
Unless otherwise agreed between the Customer and the Seller (hereinafter referred to as the Parties), these Terms of Purchase and Sale of Goods (hereinafter referred to as the Terms) are a legal document for the Customer and the Seller, which sets out the terms and conditions of purchase and payment of goods, the procedure and conditions for delivery and return of goods, as well as other terms and conditions related to the purchase and sale of goods and/or Gift Cards in the online store (hereinafter referred to as the Purchase Agreement). By registering on the website, the Customer confirms that he/she has read and fully understands, as well as agrees to all the terms and conditions specified in these Terms and Conditions. All information published on the website www.artembassy.lv, for example, information related to product descriptions, their specifications, photographs, is general and is not considered exhaustive. SIA 4Smart Business reserves the right to make changes to product descriptions without separately informing the Customers.

1. REGISTRATION
1.1 The right to register, order and purchase goods in the online store www.artembassy.lv is only for:
1.1.1 a capable natural person, i.e. an adult whose actions are not restricted by a court order;
1.1.2 to a minor between the ages of fourteen and eighteen with the permission of their parents or guardians, except in cases where the minor uses his or her own income;
1.1.3 a legal entity;
1.1.4 to all authorized representatives of the above-mentioned persons
1.2 The description, specification and prices of the goods are available to the Customer only upon registration on the website.
1.3 The Seller is not responsible for the accuracy and reliability of the information provided by the Customer in the registration form.
1.4 The Client undertakes not to disclose his/her username and password, which he/she specified in the registration form.

2. PERSONAL DATA PROTECTION
2.1 By registering on the website and providing their personal data, the customer agrees that informational messages and important notifications regarding payment and delivery will be sent to the email address provided.
2.2 The Customer agrees that the email address will be used for direct marketing purposes.
2.3 The Customer must provide their personal data (name, surname, delivery address, telephone number and e-mail address), as they are important for completing the purchase, delivery and payment of goods.
2.4 The Seller confirms that the data will be used only for delivery and direct sales purposes.
2.5 The Seller undertakes not to disclose the Buyer's personal data to third parties, except for the Seller's partners who perform the delivery of goods or other services related to the Buyer's order, as well as to store the Buyer's data in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia (hereinafter - LV). In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedures specified in the regulatory enactments of LV.

3. ORDER FULFILMENT
3.1 To order goods, the Customer, after selecting the desired products, goes to the "shopping cart"
3.2 When placing an order, the Customer shall provide the following information: Recipient's name, surnameDelivery addressContact phone numberE-mail address
3.3 After successfully placing an Order, the Customer will receive information about the status of the Order via e-mail. The Order status indicates the stage of processing of the Customer's order.
3.4 If the Customer places an order for goods in a quantity exceeding the quantity of the specified goods in the Seller's warehouse, the Seller shall inform the Customer thereof by sending an electronic letter to the electronic address specified by the Customer during registration. The Customer has the right to pay for and receive the goods in the quantity in which the goods are available in the warehouse or to cancel the given position in the order or, as an alternative solution, to accept the Seller's proposal to postpone the order until the specified goods are available in the Seller's warehouse in the required quantity. If the Customer has not coordinated his decision with the Seller within 7 business days, the Seller has the right to cancel this order in full.
3.5 The information materials posted on the Site cannot fully reflect the characteristics of the Product (including color tone, dimensions, technical parameters, shape). Before placing the Order, the Customer has the right to contact the Seller with clarification of the details of the Product. If the Customer has not contacted the Seller for detailed explanations, it is considered that the Customer, when placing the Order, had no doubts about the characteristics of the Product.
3.6 In the event that the goods are not in the Seller's warehouse in the required quantity, including due to reasons beyond the Seller's control, the Seller has the right to cancel the given position in the Customer's Order, informing the Customer thereof by sending a notification to the e-mail address that the Customer indicated when registering on the website.
3.7 The owners of the online store www.artembassy.lv are not responsible for the transfer of color parameters of photos to the buyer's display.
3.8 In all cases, it is considered that the Customer, by placing an Order, has read and unconditionally agreed to all the Seller's terms and conditions, as well as all other conditions specified in the Order.

4. DELIVERY OF GOODS
4.1 When purchasing goods in the online store www.artembassy.lv, the customer can choose the method of delivery of the goods.
4.2 The customer, having chosen the goods delivery service, undertakes to provide an accurate delivery address.
4.3 The Customer undertakes to receive the goods in person. In cases where he cannot do so in person, but the goods are delivered to the specified address based on the information in the Buyer's application, the Buyer has no right to file a claim against the Seller due to the delivery of the goods to an unwanted person.
4.4 The Goods may be delivered by the Seller himself or by his authorized representative.
4.5 The cost of delivery services depends on the delivery address, weight and size of the goods.
4.6 The seller has the right to change the delivery fee.
4.7 The delivery time for the goods is from 2 working days to 4 weeks. The delivery time is notified to the Customer individually by sending an e-mail.
4.7.1 If products with different delivery times are added to one order, the longest delivery period will apply.
4.8 Upon receipt of the shipment, the Buyer, together with the Seller or his authorized person, must check the condition of the shipment and the goods(s), sign the invoice, delivery note or other shipment, service document. By signing the invoice, delivery note or other shipment, service document, the Buyer must confirm that the shipment has been received in good condition, without external defects (such as those that can be seen when examining the goods from the outside, the causes of which could be something other than the manufacturing process).
4.9 If the packaging of the shipment is damaged (wrinkled, wet or otherwise externally damaged), the goods (-ces) are damaged or the goods (-ces) are incorrectly assembled, the Buyer must note this on the invoice, waybill or other shipment document. In the presence of the Seller or his appointed representative, the Buyer must draw up a free-form report of damage (accident) to the shipment (or) goods (-ces). If the Buyer fails to do this, the Seller is released from liability to the Buyer for damage to the goods (-ces), unless the basis of such damage is a manufacturing process or an error in the assembly of the goods that cannot be noticed when looking at the goods in the shipment from the outside.
4.10 In cases where the Customer, upon receiving the goods, notices that the shipment does not contain the appropriate goods or the goods are not of the correct size, color or have other discrepancies, the Customer must immediately inform SIA Izsoļu Nams.
4.11 The risk of accidental loss or damage to the Goods passes to the Buyer at the moment the Buyer receives the Order.
4.12 In cases where the Product is not delivered to the Customer due to its loss at the time of delivery due to the fault of postal (courier) service employees, the Seller shall reimburse the Customer for the paid goods and delivery value only after the Seller has received confirmation of the loss or compensation from the postal service.
4.13 Delivery methods: goods are picked up in the store - free of charge, or sent via Omniva services (2.88 euros) within Latvia, outside Latvia via Omniva or by post.
4.14 The goods are delivered together with an invoice for them, which serves as an invoice for the goods delivered and a warranty document for the goods delivered. The customer is requested to provide the correct delivery address and contact information before confirming the order.

5. PACKAGING, TRANSPORTATION AND PAYMENT TERMS
5.1 The goods ordered by the Customer are packaged accordingly.
5.2 Payment for goods is accepted according to the payment method: payments via internet banking Swedbank, Seb, Citadele, Luminor-Nordea or bank transfer - an invoice for payment will be sent to your email.
5.3 The cost of delivery of goods is determined separately for each order. Please note that the cost of delivery of goods is borne by the Customer!
5.4 The Seller retains ownership of all goods until the Customer has paid for them in full.
5.5 Any other costs related to the delivery of goods after the Seller has sent the ordered goods to the Customer shall also be borne by the Customer.
5.6. Some manufacturers make goods to special order, therefore the delivery time for different goods may vary and take up to 30 days.

6. METHODS OF DELIVERY OF GOODS
6.1 Possible methods of delivery of goods are indicated on the website www.artembassy.lv,
6.2 Delivery options: goods are picked up in the store - free of charge, or are sent via Omniva services (2.88 euros) within Latvia, outside Latvia via Omniva or by post.
6.2.1 All ordered products are delivered to the central Omniva warehouse, and the courier will deliver them to the address you provided.
6.2.2 In the event that the courier cannot deliver the goods to you, they will be stored in the Omniva warehouse for 7 days; the goods will be stored in Omniva parcel lockers for 7 days.
6.2.3 An artembassy.lv customer service specialist will contact you via email, SMS, or phone call to reschedule the delivery date of your item.
6.2.3.1 If the customer does not accept their shipment within the specified time frame, it will be returned to the Seller.
6.2.3.2 The Seller has the right to require the Customer to cover shipping costs.
6.2.3.3 The Customer must cover all expenses related to shipping costs if the Seller has officially sent you a payment application.
6.2.3.4 The Seller has the right to prohibit the Customer from placing new orders if such situations are recorded repeatedly.
6.3. The Customer has the opportunity to use the services of Latvijas Pasts
6.4. For purchases over 30EUR, delivery is free, delivery fee via Omniva is 2.88EUR.

7. RETURN OF PURCHASED GOODS
7.1 The characteristics of the goods are indicated in the description of each product. The Seller is not responsible for the fact that the color tone of the goods in the online store may not correspond to the real color tone of the goods due to the characteristics of the monitor used by the Buyer.
7.2 Goods must be returned within 14 calendar days from the date of delivery, by expressing this in writing.
7.3 To return goods, send an application to the e-mail info@artembassy.lv, which must include the order number, product code, name, quantity and reason for return (optional).
7.4 When returning goods, the Customer must comply with the following rules:
7.4.1 The returned item should preferably be in its original packaging.
7.4.1.2. We recommend that upon receiving the product, carefully open the packaging in which it is located.
7.4.2 When exercising the right of withdrawal, the Customer is liable for the use of the goods that exceeds the purpose of testing the goods, for the use of the goods during the period of exercise of the right of withdrawal that is incompatible with the principle of good faith, as well as for the decrease in the value, quality and safety of the goods. The withdrawal must be submitted in writing, in a free form.
7.4.3 The returned product must be in the same condition as it was when the Customer received it. If this rule is not followed, the amount of money returned to the Customer will be reduced by the extent to which the Customer has damaged the product (smeared, torn, lost a component of the product, etc.).
7.4.5 When returning a product, it is mandatory to submit a proof of purchase;
7.4.6 The Seller has the right to refuse to accept the Customer's returned goods if the terms of return of goods have not been followed.
7.4.7 The return of the goods must be carried out in accordance with the procedure specified by the Seller. The goods must be returned through Omniva, by sending it to: Omniva, TC Dauga, Rīgas iela 23
7.4.8 The customer pays the costs of returning the goods.
7.4.9 Money for a returned item shall be refunded by transfer to the payer's bank account within 3 business days.
7.5 Packaging of goods in case of return:
7.5.1 Preferred packaging bag
7.5.2 We recommend that the product be returned with all product tags, which will serve as proof to the Customer that the product was purchased in the online store www.artembassy.lv

8. CATEGORIES OF GOODS THAT ARE NOT RETURNABLE TO THE SELLER AND EXCHANGE IS NOT POSSIBLE
8.1 Personal hygiene products, if their packaging has been opened (toothbrush, beard razor, etc.)
8.2 Audio or video recordings, if their packaging has been opened
8.3 If an individual order has been printed on the product
8.4 Underwear, socks, if the packaging has been opened
8.5 Also, the Customer cannot return goods that are not returnable under Latvian law.

9. REPLACEMENT OR RETURN OF DEFECTIVE GOODS
9.1 In the event that the product is damaged or an error was made in the order (wrong size, color), you can return the product or exchange it for the one specified in the order.
9.2 The Seller undertakes to exchange a defective product for a high-quality (defective) product or to carry out the necessary repairs.
9.3 If a defect in the product is detected, SIA Izsoļu Nams must be informed by sending an email to the address: info@artembassy.lv. The email must include: Product name, code, order number and a brief description of the defect, as well as a phone number and/or email address.
9.5 You will receive a response to your Product Defect notification letter within 3 business days.
9.4 The detection of defects in goods and compensation for damages shall be carried out in accordance with the procedure established by the laws and regulations of Latvia.

10. PRODUCT DEFECTS
10.1 The Customer is obliged to submit a claim for the elimination of defects in the following cases: If the defect in the product cannot be eliminated and interferes with the full use of the product, the Customer has the right to (1) request the exchange of the relevant product for a new product of this type or (2) terminate the Purchase Agreement and request the return of the money paid. If the defect in the product is recoverable, but after some time it must be eliminated repeatedly, as a result of which the Customer cannot fully use the product, the Customer has the right to (1) request the exchange of the relevant product for a new product of this type or (2) terminate the Purchase Agreement and request the return of the money paid.
10.2 The Customer must inform the Seller about the defect immediately as soon as the defect is detected, but no later than the end of the warranty period.
10.3 The Seller shall make a decision on the approval or rejection of the Customer's claim within 30 days from the moment the Customer has informed the Seller about the product defect and has received the defective product from the Customer.
10.4 The customer will be informed about the decision on the claim by telephone within 30 days from the moment the customer has informed the Seller about the product defect and has received the defective product from the Customer.
10.5 The Seller is not liable for any damage or defects to the goods to any third party who purchased the goods from the Seller's customer.
10.6 All rights and obligations between the Seller and the customer in relation to the warranty are defined in the laws and regulations of Latvia.

11. THE CUSTOMER LOSES THE RIGHT TO CLAIM WARRANTY SERVICES IN CASES IF:
11.1 The Customer cannot provide proof of payment for the goods and their delivery;
11.2 The Customer cannot demonstrate obvious product defects at the time of delivery of the goods;
11.3 the warranty period for the goods has expired;
11.4 mechanical damage to the product has occurred as a result of the Customer's actions;
11.5 the product was used in unsuitable conditions, in a humid, chemical or mechanical environment;
11.6 the product was not used for its intended purpose;
11.7 the product is damaged due to use under unusually high load conditions or use contrary to documentation, instructions, technical standards and safety regulations.
11.8 the product is damaged due to unavoidable and/or unforeseeable circumstances, or
11.9 due to water damage, fire damage or other insurmountable force majeure factors.

12. THE SELLER UNDERTAKS TO FULFILL THE CUSTOMER'S WARRANTY REQUEST IN ONE OF THE FOLLOWING WAYS:
12.1 repair of a defect in the product;
12.2 replacing the damaged product with a new one;
12.3 refunding the full purchase price for the damaged item;
12.4 reducing the price of the damaged item and refunding the difference to the buyer;
12.5 by sending a written request to the Customer, allowing him to choose one of the above-mentioned ways of fulfilling the Seller's warranty claim;
12.6 reasonably refuse to provide warranty services.

13. FINAL PROVISIONS
13.1. The Seller reserves the right to suspend, supplement these Terms and other documents related to these Terms. Supplements or amendments to the Terms shall enter into force from the date they are posted in the online store system.
13.2. If the Customer does not agree to the correction or partial additions to our Terms, the Customer has the right to refuse them, provided that the Customer loses the right to use the services of the online store.
13.3. If the Customer, after the revision of the terms and conditions, continues to use the services of the online store, it is deemed that the Customer agrees to the revision of the terms and conditions, partial changes or additions.
13.4. These terms and conditions have been drawn up in accordance with the laws and regulations of Latvia.
13.5. All disputes arising from these Terms and Conditions may be resolved through negotiations. If an agreement cannot be reached, conflicts shall be resolved in accordance with the procedure set forth in the Civil Procedure Law of Latvia.
13.6. The Parties are released from liability set forth in these Terms and Conditions if their fulfillment is impossible due to circumstances caused by force majeure.